Reference

Terms That Govern Your Account on Ludo BD

These terms set out the rules for using Ludo BD — what you can do, what we require from you, and how access works in regions where the service is permitted under local law.

Eligibility by local lawbKash, Nagad, Rocket paymentsAccount holder responsibilityBangladesh-region accessUpdates communicated in-app

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What These Terms Actually Cover

Ludo BD Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on Ludo BD, you confirm that you meet the eligibility requirements set by your local jurisdiction and that you are accessing the platform in a region where it is permitted. We do not determine local law on your behalf — that responsibility

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sits with you. Your account is personal and non-transferable. You may not share login credentials or operate accounts on behalf of someone else. Deposits made via bKash, Nagad, or Rocket are processed through the wallet details you verify at account setup; we match the sender number
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against the account record before any transaction is confirmed. Withdrawals follow the same path — funds return to the wallet used for the original deposit. Any attempt to use payment details that do not match your registered account will pause the transaction pending manual review. We
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reserve the right to suspend or close accounts that breach these terms, provide false registration details, or show patterns inconsistent with personal use. Material changes to these terms are communicated through in-app notice before they take effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR DATA

Account Security and Data Practices

Your account data — including the mobile wallet number you register, your transaction history, and your session records — is held securely and is not shared with third parties outside the operational requirements of running the platform. Here is how we approach the main areas that matter to you.

Wallet Verification

We verify bKash, Nagad, and Rocket numbers at registration and again at each withdrawal request. This step protects your funds from being sent to an unrelated account.

Session and Cookie Data

We use session cookies to keep you logged in and to detect unusual access patterns. You can review cookie settings from the account preferences screen on mobile or desktop.

Data Retention

Account records are kept for as long as your account is active and for a period after closure as required by our operational and legal obligations. You may request a summary of your data via the support email.

Requesting Changes

To update your registered details or request deletion of your account data, contact support through the in-app Help Centre and select the account data option. We respond within the timeframe stated in the Help Centre.

CONTACT FOR TERMS

Reach Us About These Terms

If anything in these terms is unclear, or you need to raise a concern about how they apply to your account, you can contact us through the channels below. We handle terms-related queries separately from general account support so your question reaches the right team.

Team online

Live Chat

Available through your account dashboard. Start a conversation and select 'Terms and Account Rules' from the topic menu to route your query correctly.

Email Support

Send your query to our support address listed in the Help section. Include your registered mobile number so we can match your account record.

In-App Help Centre

The Help Centre inside your account covers common terms questions, account eligibility checks, and the process for disputing a transaction decision.

Common Questions About These Terms

These are the questions we get most often about how our terms work in practice.

You must meet the age and eligibility requirements of your local jurisdiction and be accessing the platform from a region where it is permitted. We do not override local law, and access is your responsibility to verify.

No. The wallet number used for deposits must match the one registered to your Ludo BD account. Mismatched payment details will pause your transaction and trigger a manual review before any funds move.

Depending on the breach, we may suspend your account, restrict withdrawals, or close the account entirely. You will be notified through the contact details on your account record.

We send an in-app notice before material changes take effect. Continuing to use your account after the notice period means you accept the updated terms.

Contact us via the support email listed in the Help Centre, include your registered mobile number, and specify that you want a data summary. We will respond within the timeframe shown in the Help Centre.

Yes. Raise a closure request through the Help Centre. Remaining funds will be returned to your verified bKash, Nagad, or Rocket wallet after we complete the standard withdrawal verification steps.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your Account on Ludo BD

Account Security and Data Practices

Wallet Verification

Session and Cookie Data

Data Retention

Requesting Changes

Reach Us About These Terms

Live Chat

Email Support

In-App Help Centre

Common Questions About These Terms

01 Who can open an account on Ludo BD?

02 Can I use someone else's bKash or Nagad account to deposit?

03 What happens if I break these terms?

04 How will I know if the terms change?

05 How do I request a copy of my account data?

06 Can I close my account and withdraw my remaining balance?

Terms & Conditions

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